Writing
Everything I have written, newest first. If you are not sure where to start, Start here points you at the right part of it depending on where you are.
- Digital transformation
The Human Side: Leading Teams Through Digital Change
Technology changes fast and people change slowly. The five fears behind resistance, and why the loudest objection is rarely the real one.
- Digital transformation
Starting Small, Thinking Big: The Pilot Project Approach
A pilot small enough to finish and big enough to matter. How to scope one, what to measure, and how to stop it quietly becoming the whole project.
- Digital transformation
Building vs. Buying: Making Smart Technology Decisions
The build-or-buy question answers itself more often than people think. Where it genuinely does not, and how to tell the difference before you commit.
- Digital transformation
Customer Experience as Your North Star
Digital transformation is not about technology, it is about what technology lets you do for customers. How to keep the customer as the measure throughout.
- Digital transformation
From Audit to Roadmap: Turning Your Maturity Score Into a 90-Day Plan
A score tells you where you are and nothing about Monday. A three-dimensional audit, an opportunity matrix, and a 90-day plan that turns assessment into action.
- Digital transformation
Calculating the True Cost: Building Your Business Case for Digital Transformation
The hidden costs of manual work usually dwarf the obvious ones. How to calculate both, and build a business case that survives a finance review.
- Digital transformation
Where Are You Really? Assessing Your Digital Maturity
Most organisations badly misjudge how digital they are. A four-level framework and a six-function self-assessment for working out where you actually stand.
- Digital transformation
Why Digital Transformation Matters More Than Ever
March 2020 sorted businesses into those who had already gone digital and those who scrambled. What separated them, and why the lesson outlasts the pandemic.